Considering switching to a new managed print services (MPS) provider? It’s a big move, one that affects everything from document security and operational uptime to long-term cost savings. Before signing that next contract, make sure your business gets answers to the right questions.
In this guide, we’ll walk through five essential questions to ask any printer service provider and explain why partnering with an authorized Xerox expert like Southwest Florida Office Solutions sets you up for smarter, more secure print infrastructure.
1. What Does Your Office Print Assessment Include?
A reliable provider should begin every engagement with a comprehensive office assessment, not just a sales pitch. This diagnostic step reveals inefficiencies, security gaps, outdated hardware, and hidden costs.
What a proper assessment should include:
- Device inventory and usage data
- Print volume and energy consumption analysis
- Workflow bottleneck identification
- Security vulnerability check
Related Link: Schedule your Office Assessment
2. How Do You Handle Print Security and Compliance?
In today’s hybrid and remote work environments, data breaches can start at the printer. A reputable MPS provider must offer end-to-end document security, including:
- Secure print release/authentication
- Encrypted data transmission
- Remote access controls
- Compliance with HIPAA, GDPR, and other industry standards
Southwest Florida Office Solutions, a certified Xerox partner, integrates Xerox ConnectKey® technology to enforce these protections, securing sensitive information at every touchpoint.
3. What Makes You Different From Other Providers?
Ask how their team is trained. Are they certified? Do they specialize in certain industries? At Southwest Florida Office Solutions we don’t just sell hardware, we engineer long-term print strategies backed by 30+ years of local expertise and Xerox’s global innovation.
Benefits of partnering with Southwest Florida Office Solutions:
- Access to Xerox’s advanced multifunction printers (MFPs)
- On-site service and proactive monitoring
- Custom workflow design for legal, healthcare, or education clients
Related Link: Why Choose Xerox with Southwest Florida Office Solutions?
4. Will You Recommend the Right Device Mix for My Office?
Many providers push bundles without understanding your unique print environment. That can lead to overbuying or choosing devices that don’t scale with your needs.
At Southwest Florida Office Solutions we:
- Evaluate your daily tasks and team structure
- Recommend fit-for-purpose MFPs from Xerox; no more, no less
- Help you phase out underperforming or redundant devices
Whether you’re managing one office or five, we optimize for performance, energy savings, and ROI.
5. What Kind of Ongoing Support Can I Expect?
Make sure your provider won’t disappear after installation. Ask about:
- Response times for service calls
- Remote monitoring and troubleshooting
- Supplies management and auto-replenishment
- Monthly performance reviews
With Southwest Florida Office Solutions, you get a local team and Xerox-backed reliability. We’re your long-term tech partner, not just a one-time installer.
Key Takeaway
Before you switch providers, ask the right questions. A trusted partner should deliver more than toner; they should improve your business efficiency, security, and scalability.
At Southwest Florida Office Solutions, we do just that with a consultative approach and cutting-edge Xerox solutions.
Ready to Upgrade the Smart Way?Get expert answers before making a move. schedule your custom print consultation today.